Terms of Service/Policy
Please read the following Terms of Service carefully before you agree to dog waste removal services from Poopy Poochy - Pet Waste Removal, LLC
Each Poopy Poochy - Pet Waste Removal, LLC client agrees to the following upon signing up for and/or purchasing any of our services:
Poopy Poochy - Pet Waste Removal, LLC and its employees agree to provide any purchased service in a professional, reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client holds harmless and expressly waives all claims against Poopy Poochy - Pet Waste Removal, LLC or its employees, unless arising from gross negligence on the part of Poopy Poochy - Pet Waste Removal, LLC staff or management.
We only pick up pet waste we can see to the best of our ability. Yards with tall grass, weeds that are overgrown or not properly landscaped/maintained along with leaves that have not been removed will negatively impact the result of your cleanup(s). Clients will be expected to maintain the length of their grass, trees, bushes, shrubs, and any/all plant growth on the property, and have leaves and other debris removed from the yard. If this is not the case, #8 below will not apply. We will remove pet waste found on top of leaves that are visible but will not go searching through piles of leaves. Yards with Straw and/or mulch can be just as difficult and easily camouflage pet waste. If waste is on-top of mulch or Straw we will only remove waste that is on-top. We will not remove any tanbark or mulch that has broken down waste mixed with it. If waste is on top of rocks, we can’t guarantee we will remove all the waste as it breaks down into smaller pieces and falls under the works. However, we will always try to remove what we can to the best of our abilities. Servicing under decks and/or trampolines: We will only pick up waste that is surrounding the area within in arms reach of our rakes. We do not service under decks that are lower than 6’ tall or under trampolines. When servicing under trampolines, for liability issues, it is your responsibility to have the trampoline moved to another part of the yard so we can service underneath it. If you see an area that’s being missed, just bring it to our attention so we can correct the issue on subsequent visits. Your satisfaction is important to us. Please let us know if you have a concern so we can quickly resolve it.
1. STAFF SAFETY: Please realize dogs are territorial and protective by nature. They may be the sweetest most love-able pets with you, but with us, we’re strangers and intruders in THEIR territory. If a Client has the slightest inkling their dog is anything but happy to see a stranger (Poopy Poochy - Pet Waste Removal, LLC staff) enter their yard, that dog MUST be kept inside during your service visit on your scheduled service day. Poopy Poochy - Pet Waste Removal, LLC always texts their clients when we are on the way. We will not enter a yard with a pet that shows the slightest bit of agitation, aggression or overly excitable barking. If we do enter a Client’s yard to find ourselves encountered by an overly aggressive or unfriendly pet, we will do our best to calmly diffuse the situation and exit the yard, if possible. However, we do reserve the right to protect ourselves by any means necessary in accordance with the situation at hand. If a pet shows any signs of aggression and attempts to bite or attack staff, dog repellent may be used. It is the Client’s responsibility to respect the safety of the service provider entering the property while performing services. If this is not the case and an attack occurs, by no fault on the part of Poopy Poochy - Pet Waste Removal, LLC, Clients will be required to provide current vaccination records on the spot and we may notify animal control and/or the proper authorities per local/state laws and regulations and company policy. If you do own an aggressive, anxious or overly dominant dog/pet, please let us know prior to starting service so that the proper safety procedures can be put in place to keep all parties safe and secure. We LOVE dogs, but staff safety, as well as the safety of our Clients dogs is top priority and cannot be stressed enough.
2. WEATHER POLICY: Poopy Poochy - Pet Waste Removal, LLC is committed to providing service in adverse weather conditions, such as rain and cold, whenever it is deemed safe to do so. However, we are unable to operate during severe
thunderstorms, high winds, extreme temperatures, flooding, or heavy snow
accumulation. Please be advised that Poopy Poochy - Pet Waste Removal, LLC
will charge for missed weeks due to weather-related constraints going forward.
For instances where weather conditions prevent service, we will forego the
scheduled cleaning for that week and resume the following week(s). Clients are
responsible for the associated charges, as we will still need to address
accumulated (double+) waste from the missed week(s) during the subsequent
visit. Should you require an unscheduled cleaning before the next service
date, kindly contact us, and we will make every effort to accommodate
your request, though we cannot guarantee immediate availability. Additionally,
in consideration of preserving your property, we refrain from servicing yards in
excessively muddy conditions, opting to postpone until the next scheduled
visit when conditions have improved. Your understanding and cooperation
in these matters are greatly appreciated.
3. PAYMENTS: We invoice at the end of each month for recurring services. We will send an invoice through email or text and you can pay for it at that time. For one-time services, an invoice will be sent at the end of that business day or cash /personal check after the cleaning. We accept all major credit cards as forms of payment. Payment apps like Zelle, Cash App, Paypay and Venmo are NOT accepted.
4. SERVICE TIMES: We’re unable to provide time-specific visits due to many variables. We guarantee your service will be completed on your service day. Scooping/service hours are from sunup to sundown. We work rain or shine and in most weather conditions. If weather/road conditions become unsafe, we will pause services until they are not and all clients affected will be notified as soon as possible.
5. SERVICE DAYS: From time-to-time, for any reason, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service Days are dictated by your address and established routes. This enables us to keep prices low and stay competitive.
6. HOLIDAYS: We will not be servicing on the following holidays: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas week.
7. CANCELLATIONS, PAUSES, AND RESTARTS: If at any time you decide to cancel your service for any reason, your account and all info associated with it will be deleted. If you then wish to resume services at a later date, you will be required to complete the signup process again and will be liable for payment at the current rate and will lose any benefit of being grandfathered in at your previous rate. If you need to pause or suspend service for any reason, we can do so for a period of up to 30 days. After the 30-day period, your account will be considered inactive and you will need to complete the signup process again. You will also be liable for payment at the current rate and lose any benefit of being grandfathered in. If you wish to cancel your service, you may do so at any time for any reason. For specific details, see Cancellations/Changes below.
8. REFUNDS: We do not offer refunds for payment of services unless the reason is an error on our part. If you decide to cancel your service upon renewal of your billing cycle, we will continue to render services until exhausted for the duration of the current billing cycle. If a refund is to be given for any reason, other than the fault of our own, refunds will be given minus bank/credit card processing fees and any proration of services, if relevant.
9. SATISFACTION GUARANTEE: If for any reason, you are not completely satisfied with any service you receive, we will do our absolute best to revisit the same day. Revisit requests must be made within 24 hours after completion of the last service, after which all work is final and no revisits will be provided free of charge. We’ll always do our best to work with you to resolve any issue to your satisfaction within the guidelines of our terms of service.
10. LATE PAYMENTS: We understand life gets busy. We will send you an invoice via email/text message at the end of the month (between the 28th - 31st). If we do not hear from you or receive payment within 3 days we will send out another reminder. If we still do not receive payment, another attempt will be made 5 days from your last service day. After 5 days from your last service day and still no payment, we will remove all outstanding visits and a $10 late payment fee will be added weekly to your total bill until payment is received. If all attempts are unsuccessful we will proceed to small claims court and all lawyer and filling fees will become your responsibility.
Initial Cleanups: If you signed up via our online signup system and inaccurately, falsely, deliberately, knowingly, or unknowingly selected the wrong number of dogs that use the yard or a time frame since the yard was last cleaned up that is inconsistent with what a Poopy Poochy - Pet Waste Removal, LLC employee or management encounters at the time of the initial cleanup, clients will be held liable for any additional charges that may be incurred. Please note, quotes given for first time cleanings are never guaranteed and are subject to change.
Waste Removal (per visit): We haul away the waste and properly dispose of it.
Gain/Loss of Pet: It’s the Clients responsibility to notify us of any increase or decrease in the number of pets within 7 days of gain or loss of a pet. Failure to report additional pets may be grounds for termination of service. Additionally, if we notice unreported loss(es) or gain(s) of pets, we reserve the right to increase or adjust your rate accordingly.
Keys: If we’ve been given a key(s) to a Client’s property/residence, it is the Client’s responsibility to request possession of said key(s) upon any termination or cancellation of service. We will not be responsible or held liable for unrequested/unreturned keys after service cancellations.
Referrals: Refer a friend and receive your next service FREE! The person you are referring MUST list your first and last name when filling out our quote form as the referral and be a new customer to Poopy Poochy - Pet Waste Removal, LLC. In order to receive your free service, you must be an active recurring customer. Receiving weekly, bi-weekly or once a month services. You will not receive a free service if it has been over 30 days since your last service with Poopy Poochy - Pet Waste Removal, LLC. You will receive your free service after we have completed the service of the person you referred and they have paid in full for that service.
Marketing Material: All Clients give express permission to Poopy Poochy - Pet Waste Removal, LLC to use images/photos of services performed or rendered at Clients property or residence on Poopy Poochy - Pet Waste Removal, LLC website, social media sites and any other marketing materials (print or digital) unless other arrangements have been made between Client and Poopy Poochy - Pet Waste Removal, LLC management.
Cancellations/Charges: Either party may cancel this agreement at any time. We do not require contracts or have termination fees for cancellations for residential services. However, we do require all cancellations to be submitted in writing via email or through the client portal at least 24 hours prior to your next service day. For commercial clients, we do require a 30-day prior written notice via email or submitted via the client portal for service cancellations. Any service upgrades/downgrades or cancellation requests must be submitted in writing via text or email at tim@poopypoochy.com and are usually able to take effect within 24 hours. If we show up to your property and are unable to service the yard due to any reason or you cancel your service day without a 24 hour notice given to us, there will be a $10 service charge billed to your account. If we show up to your property and need to wait, we will only wait a maximum of 10 minutes. After 10 minutes, we will be unable to service your yard and there will be a $10 service charge billed to your account.
*Our policy is subject to change at any time. It is our client’s responsibility to stay up-to-date with our current policy*
